Terms and Conditions

Welcome to Natalie Woo Artworks! By purchasing artwork, using our website, or engaging with our services, you agree to be bound by the following terms and conditions. Please read these terms carefully before making a purchase.

1. General Information

Company Information: Natalie Woo Artworks is based in California. We create and sell original art, limited edition prints, and digital artwork inspired by cultural heritage, nature, and personal storytelling.

Contact Information: For any inquiries or assistance, please email hello@nataliewoo.com

2. Art Sales

Original Artworks: Each original piece is unique and hand-created by Natalie Woo. As such, all sales of original artwork are final and cannot be exchanged or returned unless damaged upon arrival.

Limited Edition Prints: Prints are offered in limited quantities, and each is signed and numbered by the artist. Limited editions are final sales and may not be exchanged or returned.

Digital Art: All digital artwork is sold under a personal, non-transferable license for private use only. Commercial use is prohibited without written permission.

3. Pricing and Payment

Pricing: All prices listed on the website are in USD. We reserve the right to adjust pricing at any time without notice, but changes will not affect orders already placed.

Payment: Payment can be made via credit card, PayPal, or other specified methods. Payment must be completed before your order is processed and shipped.

4. Shipping and Delivery

Domestic Shipping: Shipping within the United States typically takes 5-10 business days. Expedited shipping is available for an additional fee.

International Shipping: We offer international shipping to select countries. Shipping times vary by destination. Customers are responsible for any customs duties or taxes.

Lost or Damaged Goods: If your artwork arrives damaged, please contact us within 7 days with photos of the damaged item for assistance with a replacement or refund.

5. Returns and Exchanges

Original and Limited Edition Art: All sales of original artwork and limited edition prints are final unless damaged upon arrival.

Digital Art: Due to the nature of digital products, all sales are final.

Return Process: For damaged items, please contact us within 7 days of receipt. Refunds are processed within 5-7 business days once the item is returned.

6. Intellectual Property

All artwork, images, text, and other content on the Natalie Woo Artworks website are the intellectual property of Natalie Woo Artworks. Unauthorized reproduction, modification, or distribution of any content is prohibited.

7. Privacy Policy

Data Collection: We collect personal information to process orders, communicate with customers, and improve our website. This includes name, address, email, and payment information.

Third-Party Sharing: We do not share or sell your information to third parties without consent, except for necessary service providers (e.g., payment processors).

8. Governing Law

These terms are governed by the laws of California. Any disputes arising from these terms shall be resolved in the courts of California.

9. Modifications to Terms

We may update these terms from time to time. Please review them regularly to stay informed of any changes.

10. Contact Us

If you have questions regarding our terms and conditions, please email info@nataliewoo.com