• 1. What materials do you use for your paintings?

    All of my paintings are created with high-quality watercolor paints on acid-free, archival paper. This ensures that each piece retains its vibrant colors and detail for years to come.

    2. Are your paintings originals or prints?

    I offer both options! You can purchase an original, hand-painted piece, or choose a high-quality print if you prefer a more affordable option that still captures the essence of the artwork.

    3. Do you offer custom or commissioned artwork?

    Commissions are closed at this time. Contact info@nataliewoo.com for more information

    4. How do you handle packaging and shipping?

    Each artwork is carefully packaged to ensure it arrives in perfect condition. Shipping rates and times vary depending on the location.

    High-quality prints are printed and shipped by Printique https://www.printique.com/

    5. Can I frame the artwork myself?

    Absolutely! Each piece is created in standard sizes, making it easy to find frames that fit.

    6. What sizes do your paintings come in?

    I create pieces in various sizes to fit any space, from small prints for gallery walls to larger statement pieces. Check the specific product listings for available sizes.

    7. Do you offer international shipping?

    On select pieces, I ship worldwide. International shipping rates vary, and please note that customs fees may apply depending on your country’s policies.

    8. How do I care for my watercolor painting?

    To ensure longevity, keep the painting away from direct sunlight and moisture. Framing with UV-protective glass or acrylic is also recommended to preserve the colors.

    9. Are the colors in person exactly like the ones on screen?

    I work hard to ensure that photos accurately reflect each piece, but please keep in mind that colors may vary slightly due to screen settings.

  • How long will I receive my print?

    If in the US, you should receive your print within 2 weeks via USPS.

    How long does it take to complete a custom print?

    The timeline varies depending on the complexity and size of the piece. Typically, it may take between 2 to 4 weeks from the time the order is finalized. I’ll provide an estimated completion date once we’ve discussed the details of your project.

    What is your refund policy for custom prints?

    Due to the personalized nature of custom prints, I cannot offer refunds once the artwork is completed and approved. However, I will ensure you are satisfied with the piece through the revision process.

    Original paintings and prints are final sale.

  • Where can I purchase originals?

    visit here

    https://www.nataliewoo.com/originals

    Can I order a commissioned painting?

    Natalie is not taking any commissions at this time and is focused on a large project in 2026.